1 Once the online payment process is completed, no returns or refunds will be accepted. Please carefully review the return and exchange policy and verify all product details, including model, specifications, and price, before placing your order.
2 Merchandise may be returned or exchanged within seven(7) working days of receipt if the merchandise you ordered are faulty, defective or damaged (with no fault on your part), or the merchandise are not what you ordered, or the delivery is of an incorrect quantity, provided that:
- 2.1 the returns or exchanges policy applies;
- 2.2 the merchandise are unused and in the condition originally sold together with all parts and accessories which are provided with the merchandise including manuals, certificates, labels, tags, consumables, bags, and boxes;
- 2.3 the packaging of the merchandise must be in the condition in which it was delivered to you
3 Please be aware that refunds will be conducted via the payment method initially used only. We are unable to issue a refund to a different card or bank account.
4 You agree and accept that merchandise is acceptable for exchange subject to stocks availability.
5 You agree and accept that it will be at the supplier’s sole discretion whether the merchandise is accepted for return or exchange. Under no circumstances will we accept the return of any merchandise directly to us or be held liable for your damages for whatever reasons.
6 If Payment return is valid, We’ll refund the payment method that you paid minus the credit card handling fee of 3.5%. When refunds are processed on our end, your payment provider will retain their 3.5% in transaction fees. This fee will be borne by the customer to process the refund.
7 Please note the following requirements to our return policy:
- Returned item(s) must be new and unused.
- Returned items must have labels and tags still on and be returned in original packaging.
- Returned items must be unopened, and any seal must be intact.
- Do not ship the item(s) back to us unless our customer service has requested you to do so via email confirmation.
- Gifts/items received with the purchase must also be returned in original condition.
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Ring sizing kit are considered consumables and are not eligible for return or refund．
- You are to ship or deliver the item(s) back to our office at your own cost. We are not liable for any damage or loss during shipping.
- Have the proof of purchase ready for verification.
8 Please allow a few business days for the refund to appear on the account you used to purchase, depending on your bank’s processing time. If you are unable to identify a refund transaction within 14-28 - business days of receiving your confirmation email from us, please contact your bank.